Brussels, Belgium. June 29 2010 – The Worldcom Public Relations Group, the world’s leading partnership of independently owned communications counseling firms, today announced results of a survey of its partner offices around the world that projects a rise in social media and research and a decline in media relations and advertising services over the next three years. More than 70 of Worldcom’s 104 offices responded to the survey.

“The results of this survey clearly demonstrate that public relations has moved multi-channel,” said Stefan Pollack, chair of the Worldcom Americas Region and president of The Pollack PR Marketing Group, a Los Angeles-based firm. “From a trend perspective, clients are looking for firms that can deliver immediate impact with sustainable value. These results provide insight to our partner firms about how to gear their client programming and to determine how best to continue to grow services and in what areas.”

According to the survey, the services respondents expect the decrease to include: media relations (19 percent), advertising (17 percent), and direct mail and marketing (11 percent). In general, the majority of firms are optimistic about business increasing in the next three to five years.

Moreover, an increase in multichannel services is a critical indicator for firms to move beyond media relations as a major source of revenue. For example, more than half of the respondents expected social media, interactive/web development and search engine optimization services to increase – 93 percent, 73 percent and 61 percent, respectively. Yet obstacles still remain for firms to determine how to increase revenue from these services; particularly search engine optimization – for example, no agency reported more than 10 percent of revenue from SEO.

In addition, one-third of the Worldcom Europe, Middle East and Africa (EMEA) region and Asia Pacific region firms expect the percentage of work from their home countries to decrease. This represents an opportunity for global firms to acquire clients from beyond their home countries. Additional key findings included investor relations and influencer/stakeholder relations as other significant areas of revenue, and 37 percent of firms in the Americas targeting specific cultural demographics. The most commonly cited was Latino/Hispanic, with 10 percent.

Methodology
The online survey was sent to 104 Worldcom firms regarding services provided by their firms. Seventy-four firms responded, a response rate of 71 percent. Padilla Speer Beardsley’s research practice facilitated the survey.

About the Worldcom Public Relations Group
Worldcom Public Relations Group is the world’s leading partnership of independently owned public relations counseling firms, with 104 offices in 91 cities worldwide. Established in 1988, it was formed so that the strongest, most capable independent public relations firms could serve national, international and multi-national clients while retaining the flexibility and client-service focus inherent in independent firms. Through The Worldcom Group, clients have on-demand access to in-depth communications expertise from professionals who understand the language, culture and customs of the geographic arenas in which they operate. Visit www.worldcomgroup.com for more information.

Worldcom EMEA currently comprises 34 agencies with strong expertise in consumer, healthcare, travel & tourism, technology, energy & environment, financial services, investor relations, public affairs and crisis & issues management. Clients include Unilever, Johnson & Johnson, Panasonic, Sony Ericson, LG Electronics, the EU Anti-Tobacco Campaign, Verbatim and Palm. Visit www.worldcomprgroupemea.com for more information.

It is the search engines that finally bring your website to the notice of the prospective customers. Hence it is better to know how these search engines actually work and how they present information to the customer initiating a search.

There are basically two types of search engines. The first is by robots called crawlers or spiders.

Search Engines use spiders to index websites. When you submit your website pages to a search engine by completing their required submission page, the search engine spider will index your entire site. A ‘spider’ is an automated program that is run by the search engine system. Spider visits a web site, read the content on the actual site, the site’s Meta tags and also follow the links that the site connects. The spider then returns all that information back to a central depository, where the data is indexed. It will visit each link you have on your website and index those sites as well. Some spiders will only index a certain number of pages on your site, so don’t create a site with 500 pages!

The spider will periodically return to the sites to check for any information that has changed. The frequency with which this happens is determined by the moderators of the search engine.

A spider is almost like a book where it contains the table of contents, the actual content and the links and references for all the websites it finds during its search, and it may index up to a million pages a day.

Example:  Ask, Excite, Yahoo, Bing and Google.

When you ask a search engine to locate information, it is actually searching through the index which it has created and not actually searching the Web. Different search engines produce different rankings because not every search engine uses the same algorithm to search through the indices.

One of the things that a search engine algorithm scans for is the frequency and location of keywords on a web page, but it can also detect artificial keyword stuffing or spamdexing. Then the algorithms analyze the way that pages link to other pages in the Web. By checking how pages link to each other, an engine can both determine what a page is about, if the keywords of the linked pages are similar to the keywords on the original page.

For additional information, please visit our partner agency at www.ideafolder.com, thank you.

It is worth cataloguing the basic principles to be enforced to increase website traffic and search engine rankings.

• Create a site with valuable content, products or services.
• Place primary and secondary keywords within the first 25 words in your page content and spread them evenly throughout the document.
• Research and use the right keywords/phrases to attract your target customers.
• Use your keywords in the right fields and references within your web page. Like Title, META tags, Headers, etc.
• Keep your site design simple so that your customers can navigate easily between web pages, find what they want and buy products and services.
• Submit your web pages i.e. every web page and not just the home page, to the most popular search engines and directory services. Hire someone to do so, if required. Be sure this is a manual submission. Do not engage an automated submission service.
• Keep track of changes in search engine algorithms and processes and accordingly modify your web pages so your search engine ranking remains high. Use online tools and utilities to keep track of how your website is doing.
• Monitor your competitors and the top ranked websites to see what they are doing right in the way of design, navigation, content, keywords, etc.
• Use reports and logs from your web hosting company to see where your traffic is coming from. Analyze your visitor location and their incoming sources whether search engines or links from other sites and the keywords they used to find you.
• Make your customer visit easy and give them plenty of ways to remember you in the form of newsletters, free reports, reduction coupons etc.
• Demonstrate your industry and product or service expertise by writing and submitting articles for your website or for article banks so you are perceived as an expert in your field.
• When selling products online, use simple payment and shipment methods to make your customer’s experience fast and easy.
• When not sure, hire professionals. Though it may seem costly, but it is a lot less expensive than spending your money on a website which no one visits.
• Don’t look at your website as a static brochure. Treat it as a dynamic, ever-changing sales tool and location, just like your real store to which your customers with the same seriousness.

For additional help with this and other SEO issues, please contact our partner agency  at www.ideafolder.com or contact me at hector@carrenogroup.com

They use viral marketing by e-mail as a marketing tool… what did you think I meant? Viral marketing can work well for B2B providers, as long as the following is true:

The product or service has to add value for the sender, as well as, the receiver.

1. The offer has to be deliverable. You don’t want to offer a product that you can’t deliver if demand grows rapidly.

2. The offer has to be easily transferable to others. E-mail and Web pages provide the best medium to facilitate this.

3. The vest viral marketing campaigns use existing networks to move the message along.

The basis of viral marketing has been around for a long time. The idea is that you incite your customers or referral sources to pass on something about your business to their network of colleagues and friends. Those that pass on your information get something in return. The something might be a gift or service related to your business.

Using e-mail makes it incredibly easy to pass information on to a friend or colleague, especially if it involves something fun or free. With millions using the Internet worldwide, the potential for exponential growth is tremendous. The great things about viral marketing are that it is free and works virtually by itself. Once you make an offer and provide the facility for referrals, viral marketing spreads like… well… a virus…but the good kind.

To implement viral marketing at your business; first, start with your customer base. Incite existing customers to refer new ones. Second, go to your referral sources. Service providers, your outside network and colleagues can be encouraged to provide referrals that lead to business.

If you need help in creating a viral marketing campaign, feel free to contact us at hector@carrenogroup.com.

You have mere seconds to capture a prospect’s attention. One of the single most powerful tools you have to accomplish this task is your headline. There are several keys to a compelling, and selling, headline and a few tips to help you get the job done.

#1 Tap into Your Prospects’ Emotions – According to psychologists our buying decisions are based first and foremost on our emotions. Use headlines which offer your readers a strong emotional benefit or reaction. Some possible emotions are:

For example, Five Step that Will Make You a Business Genius taps into readers’ desires to feel smart and powerful.

Other emotions you can tap into are a desire to feel:

1. Attractive

2. Assertive

3. Confident

4. Energetic

5. A sense of belonging

6. In control of their own destiny

7. Wealthy

8. Proud

9. Respected

10. Safe

#2 Make it Active – To compel it’s important to use active language – language that shows movement and commands attention.

For example, “Stop Your Sugar Cravings Today With This Simple Step,” is a fine headline however it doesn’t command action nor does it really tap into any emotions. However, “Conquer Your Sugar Cravings With This Simple Step.” Conquer is an active and emotionally powerful word. Readers receive the benefit of feeling powerful and in control and it commands action.

#3 Let Your Reader Know They’re Important – The word YOU is a very powerful word. It let’s your reader’s feel as if you’re talking to them specifically and interested in solving their problems, issues and helping them achieve their desires. Instead of using I, Me or We in your headlines, use You.

People want to know what’s in it for them and when they can assess that information in the headline, they’re going to be compelled to continue reading your copy and making a purchase.

So now you have some ideas about what types of headlines sell, how do you begin to write those powerful headlines?

Step One – Get to know your audience intimately. What are their hopes, dreams, desires, and problems? Understanding your audience will help you create an emotional and powerful headline directed specifically at your audience.

Step Two – Determine how your products or services are going to make your prospects’ lives better or solve their problems. For example if you sell fitness equipment and your audience struggles with feeling attractive then you can create a headline that highlights a specific benefit your fitness equipment offers to solve that problem.

Step Three – Write ten to twenty, yes twenty, possible headlines. Not only will this give you practice writing compelling headlines, it’ll help you hone in on that perfect headline. And if you think you have a few winners you can always test them for conversion rates to find out which headline is more effective.

Marketing and copywriting experts consider your headline to be the most import element of any effective marketing piece. Take the time to craft a compelling, and selling, headline and you’ll reap the benefits for years to come.

Own Your Name, Own Your Brand Identity

At a recent networking event, I met an artist showing her work which I recognized from a previous occasion. In my conversation I found out that she had no website, did not own her domain name, trademark, or copyright for the purpose of selling and protecting her brand image which in her own words is her life and identity.

In a separate encounter, I spoke with a young attorney whose mother was a well-known community activist and philanthropist who made numerous contributions to the community. Her mother has since passed away and several organizations are using her mothers name for fundraising events without the consent of the family. I explained that her mother represented a brand, of idealism, integrity and a trusted identity that people associate with leadership. If she wants to manage her mother’s legacy she needs to control her brand identity and own the domain name and trademark.

These two examples may not be the typical product or services you would associate with branding or marketing like Coca Cola or Patriot  Bank. In today’s entrepreneurial market and recent networking experience, I find more people selling their own “Brand identity,” meaning their brand of individual skills and experience in a service capacity.

Brand identity matters and many of the marketing principles still apply in today’s virtual world.  The relevance of your product and/or service, translates into knowing your business and using your brand identity as the differentiator from the sea of competition.

Brand marketing is crucial, regardless of what type of media outlet you choose, print, web, Facebook, Twitter, or presentations. Your message must be consistent, so next time you want to post that half-naked picture of yourself from a party you attended in South Beach on Facebook, which has a link to your law firm you may want to take a pause.  Every person you meet has the ability to see your Facebook, Twitter, or LinkedIn pages.   Which brand identity are you selling, the professional you or the “hey let’s party” you?  Be memorable and position yourself for success and the first step may be by owning your name brand identity.

By the way, the two women mentioned above took my advice and now own their names and brand identity.  

The key question you need to ask yourself today is; do you have a professional brand identity and do you control it?

Former Chevron public affairs guru Jay Stuller has offered some interesting insights in Chief Executive Magazine regarding the good and bad of the corporate world’s efforts to highlight their environmental initiatives. Just about every company, large and small, recognizes the need to develop and effectively publicize their implementation of environmentally friendly business practices. Stuller’s issues a proceed with caution to those organizations considering a program, adding that a corporate sustainability program must be able show the public that it provides a significant contribution to saving the planet. Read the full article from Chief Executive Magazine

Today every sector, public and private, are feeling the pressure to do something green. Research clearly shows that consumers want to feel comfortable with the products they purchase and investors consider the soundness of a company’s reputation as a critical factor in their decision-making process. Even current or potential employees want work for a company they can stand behind and feel good about. However, as this story points out, going green may not be a good fit for every organization and the danger of a poorly conceived or inaccurately conveyed program can become a public relations nightmare. Companies must be prepared to demonstrate the authenticity of their green practices, actively seek the input of environmental advocates, and recognize that if they make a claim – be ready to verify and defend – especially among environmental bloggers and social media players – they will move quickly and en masse to attack the truthfulness of the program and the credibility of the company.

http://blogs.harvardbusiness.org/bregman/2009/03/why-small-companies-will-win-i.html?cm_mmc=npv-_-MANAGEMENT_TIP-_-APRIL_2009-_-MTOD0429

One of the lessons I learned from my past career was  “Bigger wasn’t better, Better is Better.”  Small companies are landing significant contracts previously reserved for large corporate entities.   The economy and survivor of the fittest has given way to the savvy entrepreneur who have skin in the game.  The ability to service a contract and maintain a quality relationships is crucial to maintaining and keeping that client.  Remember it’s cheaper to keep a customer then it is to go out and get a new one.   Carreñogroup is a small, however experienced firm, committed to the needs of our clients.   Through our relationships and results oriented approach we have maintained our current client base as well as expand our services to new clients.

The National Pork Producers Council responded on Sunday to the rapid outbreak of swine flu in humans.  Take a look at the story from the Wall Street Journal http://online.wsj.com/article/SB124078095392057087.html and visit the Council’s website at http://www.nppc.org/News/PressRelease.aspx?DocumentID=24676 to read the organization’s formal response. During an April 26th White House briefing, U.S. Department of Homeland Security Sec. Janet Napolitano said people cannot get swine flu from eating pork. 

We will see how this one plays out for an industry that is already reeling from lower demand coupled with higher feed prices. Now producers have to deal with the misconception that pork products are associated with swine flu. Analysts say that the industry’s recovery will not be sustained if consumers start to change their spending habits and buy non-pork products – the threat of weaker demand would send hog prices tumbling.

Recently I read an online article about American Latinas attitudes and opinions.  What I found interesting was that Latinas of  today are just like the Latinas of my mother’s generation.  The  life choices  highlighted in this article dispels several myths regarding Latinas.   Latinas are very interested in education and professional careers.   Latinas are the decision makers at home when prioritizing finances and addressing health care needs for the family.  Finally there has never been a doubt in my mind that American Latinas have always been  trend setters no matter where they reside within the United States.    I love sharing positive news about Latinas.  To read the full article click on the link below.

http://www.hispanicad.com/cgi-bin/news/newsarticle.cgi?article_id=26916